Columbia Reviews

If you mess up Anything on your order, you can't fix it and please don't make the mistake I did and order on a holiday or weekend,there is No customer service,! I love Columbia but I'll never buy online again,not that they care , supremely obvious it's about sheer volume.
Please make sure you check and triple check your order,1 mistake and it's adios....just saying,not worth the hassle, if I ever buy Columbia again,it will be locally.

I placed an order online and realized I was given a promo code for $20 off and forgot to input it at checkout.
This was a Sunday and the only support option was via their chat, I expected some wait time but this was ridiculous. 3 hrs and no one replied, the automated message simply says an advisor will reply when available. There’s no indication of how many ppl are ahead of you, no estimated time or if leaving the chat window (which opened in my text app on my phone) would lose your place in line. There no automated message to at least indicate that you are still in line beyond the first one you get when the chat window is initially opened. You’re left wondering the entire time if you’ve somehow been dropped from the queue or if you accidentally left the queue. After 3hrs I just stopped monitoring the chat window. Didn’t get a reply.
This was a waste of effort and time.

They display wrong colors and website also switches sizes on you and then they charge return fee. It seems to be scam. I have log of talking to customer service and the pictures of product ordered and received so not match at all forcing you to return for payment.

Been trying to get a $11 refund and a credit of $15 for over a month worse experience ever just should have purchased from north face

I ordered a jacket, Paid by credit card, order was accepted. 2 hours later my order was rejected "as the information supplied didn’t meet our payment requirements." Called my bank card was good. Called Columbia, and they said they had no way of knowing why. Try again. I did the same exact thing happened. Called back and was told basically nothing we can do for you. It's a machine thing, no higher ups and you are just out of luck. I said thanks for the great customer service

I recently bought a women's Fast Trek printed jacket, and while it feels nice and warm (I haven't worn it yet, just delivered!), first of all, while the jacket fits snuggly, it's definitely on the small size and nothing like the measurements on the order page. Secondly, if the jacket is a WOMAN'S jacket, why is the zipper on the MEN'S SIDE? Awkward! Finally, the zipper pulls are so unbelievably cheap and nasty, I'll be changing them to ones which will last. Overall it's a nice jacket but not up to Columbia's standard.

So I followed the sizing guide for the purchase of a shirt. Paid for shipping. Waited over 10 days to receive the item which was totally the wrong size. Paid to return the item. Then reordered in what I hope will be my correct size. Paid again for shipping. Still waiting for item that I now paid an additional 18 dollars for in shipping costs! No thank you. I won't be a repeat customer.

Slow shipping which you pay for. Then you pay for return shipping. Then you pay for shipping on the return. I spent 18 dollars for a 40 dollar blouse which I'm still waiting for. I wouldn't have needed to return it if I didn't follow their erroneous size guide when i ordered. I would ignore their size guide if I order again which I likely won't do considering the delays and costs of shipping.

Spent 90 minutes going to the Kensington shop in London, which closed months ago.
It's still on Google maps.
Thanks Columbia, wasted 3 hours going to your shop which was closed.

Poor customer services is the main problem with them . 4 emails and no reply , telephone number says not in use . Delivery took 5 days so ok by UPS but was delayed as they didn’t give UPS the parcel . Received in the end , nice quality shirt however was promoted as non iron and I had to iron it as so badly creased when arrived which makes me wonder about their quality control ? Or non . Worth a purchase if really want it and not spending allot .